Humanix recently unveiled the ability to identify live violations of organization-defined procedures governing IT support workflows. Intended to prevent unauthorized access, these procedures typically require help desk and service desk agents to follow identity verification steps before fulfilling sensitive requests like credential resets.
Attackers have learned that pressuring agents to circumvent those safeguards is among the fastest paths to a breach.
According to Humanix, social engineering is now an industrialized threat vector, with 76 percent of modern breaches targeting humans. High-profile campaigns from groups like Scattered Spider demonstrate how vishing and other interactive tactics are exploiting support and service personnel as a path into the enterprise.
Established procedures easily break down under pressure when attackers create high-stakes, artificial crises. This results in a critical control gap, with human vulnerability enabling the bypass of the entire security stack.
The new platform covers the voice, chat, email, and ticket interactions where these human-centered attacks happen. Using conversational AI, it identifies impersonation attempts, detects manipulation tactics, and now flags when an agent is coerced into violating their organization's established procedures before access changes hands.
Consider a common scenario: an attacker calls the help desk posing as a new contractor starting that morning. She claims her manager is unreachable, she has a client presentation in an hour, and she needs system access immediately.
Recognizing the urgency, the agent agrees to skip the multi-factor authentication steps required by his employer and asks the caller to stand by while he prepares her new credentials. That moment between the procedure being bypassed and access being granted is the last point at which the attack can be stopped before it becomes a breach – and Humanix flags it and provides:
- Visibility into critical human and AI agent interactions.
- Continuous detection and response coverage for impersonation, manipulation, and organization-defined procedure violations.
- Control of the human attack surface.
For more information, visit humanix.ai.
