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The Lead

Scheduling Your Way To Customer Service Success

June 16, 2014 11:58 am | by Danna Nelson | Articles | Comments

Customer relationships suffer when manufacturers can’t deliver on time. When companies promise a delivery, and that promise is broken, customers start to doubt future orders.                     

Unique Environment Places Emphasis on Real-time Data, Traceability

March 24, 2014 9:31 am | Videos | Comments

Reily Foods Company uses Microsoft Dynamics AX ERP software, implemented by...

Invoice Receipt Tracking To Get Paid Faster And Improve Customer Relations

March 5, 2014 3:59 pm | by TermSync | Product Releases | Comments

TermSync, a cloud-based accounts receivable management platform, has unveiled TermSync Invoice...

Software Makes Small Manufacturers More Efficient And Profitable

November 19, 2013 2:41 pm | News | Comments

Exact, the business software partner for small business manufacturers and wholesale distributors...

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New Tools Help To Better Connect ERP And CRM Operations

August 28, 2013 2:38 pm | by Infor | Product Releases | Comments

Infor, a leading provider of business application software serving more than 70,000 customers, has announced the availability of the next generation of Inforce software, delivering a robust, 360-degree view of the customer.

Case Study: Increasing Value With OnDemand CRM Solution

July 29, 2013 2:46 pm | by Avidian Technologies, Inc. | Articles | Comments

Elobau Sensor Technology, Inc. lacked any process to track customer follow-up. This was of particular concern when working with clients who needed custom design and manufacturing services.                 

Manufacturers Fail To Realize The Importance Of ERP’s Role In Customer Experience

July 18, 2013 2:31 pm | by Epicor Software Corporation | News | Comments

Epicor Software Corporation has announced that a new IDC Manufacturing Insights report has uncovered how important a customer-oriented strategy is for successful manufacturers.                     

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Supercomputer Watson To Be Customer Service Rep

June 3, 2013 10:25 am | by SRV Network, Inc. | News | Comments

IBM’s famed supercomputer first made waves when the company introduced it as a computer specifically made to answer Jeopardy! questions. Since then, Watson’s development has expanded, and in 2011 it competed against former Jeopardy! winners Ken Jennings and Brad Rutter to take home a $1 million prize.

New Fullscope EDGE Solutions For Manufacturers

March 20, 2013 3:01 pm | News | Comments

Edgewater Fullscope, Inc., a wholly-owned subsidiary of Edgewater Technology, Inc., announced a new series of solutions designed to extend functionality in Microsoft Dynamics AX enterprise resource planning (ERP) and Microsoft Dynamics CRM to help solve specific manufacturing challenges.

ERP Week

February 15, 2013 3:40 pm | by Manufacturing Business Technology | Articles | Comments

Manufacturing Business Technology is devoting this week to ERP. Check here daily for articles, blogs and videos being featured this week. Hear from industry experts on how they've integrated technology, the solutions currently being offered in the industry and gain insight on making the most of your operations. 

Enhance Existing CRM And Customer Relationships

February 15, 2013 2:38 pm | by Vormittag Associates, Inc. | Articles | Comments

Because RefrigiWear serves a broad range of industries, its international customer base is diverse and widespread. As such, RefrigiWear needed a flexible, easy-to-use, web-based CRM system that could be integrated seamlessly into the existing infrastructure and implemented quickly. 

Ten Warning Signs That Your ERP System Is Killing Your Business

September 8, 2010 1:21 pm | by Plex Systems | White Papers

Selectingan ERP system means success or failure to a manufacturer’s overall performance. These ten questions move you toward success.

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