Feature Article

Best sales practices: Manufacturers must enlighten customers, partners about custom products

Some manufacturers may be harming their own sales efforts—particularly their ability to sell through indirect channels—by not properly educating customers and partners about the many options for customizing products. Read more

Organizational change: IBM says restructuring should yield better hardware for SMBs

The U.S.-based unit of IBM announced a restructuring of its hardware division that is expected to improve the company’s ability to design products specifically for small and midsize businesses.
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Workforce management: Laundry equipment seller cleans up its service operation

Web Service Company, an organization that sells and services laundry equipment to commercial establishments such as apartment complexes, college residence halls, and military bases, says it has streamlined its operations after adopting the Service Workforce Management solution from Servigistics.
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A colorful celebration: Bluetooth marks 10-year anniversary at Consumer Electronics Show

Bluetooth, the technology that spawned a legion of people walking around with metallic devices flashing blue lights poking out of their ears, is 10 years old. And the celebration is taking place at this week’s Consumer Electronics Show in Las Vegas.
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