Mark Graban
Mark Graban is an experienced Lean Manufacturing coach and implementer, having worked in multiple industries and settings. Mark has held various engineering and process improvement positions with General Motors, Dell Computer, and Honeywell and has also consulted for auto suppliers and numerous hospitals. He received a BS in Industrial Engineering from Northwestern University. Mark was also a graduate fellow of the highly-regarded Leaders for Manufacturing Program at the Massachusetts Institute of Technology where he received an MBA from the Sloan School of Management and an MS in Mechanical Engineering.
Title: Senior consultant with a firm that specializes in Lean and Six Sigma consulting and training
Email: mgraban@gmail.com
Get Lean and ProsperLink This | Email This | Comments (1) Lean Does NOT Turn People into RobotsThere are lots of comments online, blogs , and Twitter about people complaining that Lean at Starbucks is an attempt to turn people into robots. Again, that is the furthest thing from truth. Fine, don’t believe me. Believe a hospital. Starbucks people are saying “we are a people business, Lean doesn’t apply.” Healthcare is the ultimate people business - and... MoreLink This | Email This | Comments (4) A Defense of Lean and of Lean at StarbucksYesterday’s WSJ front page headline caught my eye, as a frequent Starbucks customer and obvious Lean zealot: Latest Starbucks Buzzword: ‘Lean’ Japanese Techniques That above link should go to a free article for non-subscribers (or Yahoo Finance version of the same text here ). The headline is full bodied and complex brew that gives us a lot to chew on before we... MoreLink This | Email This | Comments (0) Toyota Leadership Right From Akio ToyodaTOYOTA: Company; Message from Top Management New CEO Akio Toyoda’s recent speech is on the company website. I’m struck, first, how the photo of the executives says “we are a team, we are all in this together.” Compare that image to the typical executive team photo (via Google image search ). Lots of arms folded, maybe the CEO lording over the rest of... MoreLink This | Email This | Comments (0) Excellence, but not Spelling, through PassionI had the TV news on and I found this commercial… if you can make out the text it reads: “4.2L V8 ENGINE THE DELIVERS 405 HP” D’oh!! That’s quite a typo. As Google points out: Yes, the voiceover said it correctly “… engine that delivers 405…” But it was wrong on screen. The Maserati slogan is... MoreLink This | Email This | Comments (0) Signs of Hope for Customer Focus in a Down Economy?Companies Strive Harder to Please Customers - WSJ.com Lean is a customer-focused business and organizational strategy. Many companies, unfortunately, use a downturn as an excuse to cut costs, a move that often hurts quality or customer service. Traditional companies might see a profit shortfall and cut costs by getting rid of customer service staff, or hiring cheaper employees or... More |
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