How Does Your Team React to a New Person?
I ‘ve mentioned here, I think, that I was in The Netherlands earlier in June for almost a week. I was invited to speak at an annual symposium for hospitals around the country that was put on by St. Elisabeth Hospital (regular readers of the blog).
I’m very thankful to them for hosting me, not just the symposium, but the great discussions and gemba time in different parts of the facility. It was very thought provoking and I have many items I’d like to blog about - either what they are doing (which I’ll blog about with their permission) or general thoughts that were inspired by the discussions.
One discussion that I thought was really interesting:
Let’s say you have a new person on your team — a new employee right out of school, somebody who has transferred into the department or unit, or somebody from another organization.
This new person asks a question about the process or makes a suggestion about doing things a different way….
How does your team or individuals react?
- Thank you, tell me more…
- We’ve always done it that way…
Which response is more likely? Which response is going to lead to more organizational success? Which approach is going to lead to more input from the new employee?
The answers probably seem obvious… so the real question is how do we get people to be open minded to ideas, questions, and suggestions and not just shut people out with the “we’ve always done it that way” response?
Is it a good gauge of a “lean culture” that more people (or all people) would respond the first way, not the second?
Have you been successful in shifting the culture and the primary response from #2 to #1? If so, how did you do it? If not, what gets in the way?
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