Screwed by Bad Software - Be Careful

WD Sync software on the WD Passport drive - WORLD Law Direct
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I’m furious. Really, I’m dumbfounded — too dumbfounded to really
be upset.

I thought I was doing all of the right things — I was backing up
my work laptop pretty frequently (or even obsessively) every week
or two onto a portable Western Digital Passport hard drive. This
was part of my “planned maintenance” plan for my data.

I bought the drive last year and started using the included “WD
Sync” software instead of a separate backup program I had been
using before… and will be going BACK to (Allway Sync). Here’s my story:

My laptop crashed last weekend, NOT the kind of thing you need two
days before starting a new client project. It was a Windows crash.
The data was still there on the drive. I knew this because (being
the geek that I am), I popped the drive out of the ThinkPad and put
it into an external drive enclosure (like
this), which I attached to my personal laptop (my MacBook) via
USB. I pulled off enough files to get me through the week until I
got a replacement ThinkPad from corporate.

When I got my replacement ThinkPad, I attached my WD Passport drive
and started the WD Sync software. I expected (it turns out WRONGLY)
that the software would be smart enough to say, “Hey, the PC’s My
Documents folder is empty, the user must need to restore a
backup.”

Um, no. The stupid software is
“Sync” software. It SYNCS the laptop HD *to* the Passport drive.
Only one direction. So the software basically blasted out my
backup. DOH! Big time, DOH!! DOH!! What I thought was a “backup” was not a
“backup.”

I said worse than “DOH”, words I won’t type here.

Thankfully, I will get my data off the original ThinkPad from our
tech support people. I’m not totally screwed, but please….
consider yourself warned if you use this software. It does NOT work
the way you might expect it to work.

I know, “RTFM.” Well, I’m sorry, that’s bad design. That’s why the
first link on my post here is for a law firm that seems to be
investigating a class-auction product defect lawsuit.

There’s also
this blog that talks about the problems. Comment #75 is another
guy who did the same thing I did — wrong assumptions about how the
software works. The blog review says, in reviewing the drive:

Worst Features

Based on the comments posted
to this blog entry, I’d have to say the worst feature is a
lack of user guides or online “how to” tutorials for
customers.

Additional Limitations of the WD Sync
software:

1. The software only SYNCS data. If you
   backup a folder from your hard drive to the Passport device, this
   doesn’t mean that you can then delete that folder from your
   hard drive. Why? The next time you sync the WD Sync software will
   remove that folder from the Passport device. It considers your hard
   drive the “master copy” of the data. Any changes that
   are made to the master copy will be applied to the data on the
   Passport device when the next time you sync. If you want to avoid
   this situation, don’t use the WD Sync software that comes
   with the device. Instead, use the Passport device as a very large
   flash drive. You can manually copy/paste files to the external
   drive without using the WD Sync software.
2. Given the issue in #1, I would suggest not using
   the “automatic synchronization” option in the WD Sync
   software. This features starts the sync process the
   moment after you enter in your profile password. Why not?
   Let’s say that you have a hard drive failure. Luckily, your
   data is synced to your Passport drive, right? Well, I’m
   concerned that if you get a new hard drive and connect the Passport
   device, the WD Sync software will notice that the new hard drive
   doesn’t have any of the files and folders from the last sync.
   When it runs automatic synchronization, you may then lose the
   backup copy of your data! I haven’t tested this theory out
   (don’t want to risk it), but it seems plausible.
   Instead, I’d uncheck the automatic
   synchronization option found on the OPTIONS
   menu.

Worst feature? I’d say so!!!

My future plan once my data is restored — continue using the
drive, but with the Allway Sync software. Don’t repeat my mistake.