Allegiance University: Flexible education services teach enterprise feedback management
-- Manufacturing Business Technology, 4/7/2008 4:05:00 AM
Enterprise feedback management (EFM) specialist Allegiance is offering a full range of educational services that combine computer-based e-learning, instructor-led training, and on-site courses, including a certification program.Using a blended learning approach, Allegiance education services address the needs of customers for anytime/anywhere training with pay-as-you-go convenience or all-access passport.
“We believe in the strategic value of engagement and want our customers to get the maximum results from using our E ngage platform to achieve their business goals,” says Greg Heaps, Allegiance COO. “These courses address both the theory and application of engagement—from beginning to advanced analytics—while making it as easy and available as possible for our customers to learn.”
All of the Allegiance programs are delivered within the new Allegiance University, which incorporates a full Learning Management System (LMS) that allows administrators to track and audit employees’ training progress, such as who has taken specific courses and when they were completed. The online course catalog allows customers to search for specific courses and take only the courses they need. Initial participants rated the program at 100 percent in overall satisfaction, including convenience and value of content.
Allegiance also offers an Engagement Certification program, a suite of proscribed courses that enables individuals to become a certified Allegiance administrator.
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