World-class IT organizations spend more than peers

Atlanta-based The Hackett Group says world-class IT organizations are investing 17 percent more on technology-enabled solutions than typical companies, making IT the only area studied by Hackett wherein world-class performers outspend typical companies. Says Hackett Senior Advisor Eric Dorr, "Technology plays a role in how the best companies do everything from closing their books faster each month to achieving higher customer satisfaction."

In particular, Hackett found a direct correlation between IT effectiveness and procurement efficiency. As a result of their technology usage, staff at world-class procurement organizations process 36 percent more purchase orders per staff member than typical companies, and cut the cost per purchase order by nearly half.