Messaging misfire: Surveys says companies struggle to manage electronic content
By Manufacturing Business Technology Staff -- Manufacturing Business Technology, 4/3/2009 2:30:00 PM
Nearly half of corporations are having serious problems managing electronic documents, according to the Association for Information and Image Management (AIIM).
An AIIM report released at the end of March indicates 47 percent of organizations have trouble managing electronic office documents. And 75 percent of organizations find that use of modern business communication channels—instant messages, text messages, blogs, and wikis—are uncontrolled and largely off the corporate radar.
However, AIIM’s research also indicates the desire to cut costs and improve efficiency has overtaken environmental compliance as the chief reason organizations want to bring this type of content into controlled, easily searchable environments.
According to the AIIM survey, companies that have invested enterprise content management solutions typically find the hard dollars savings they are seeking. Compared with other significant technology investments, ECM implementations generally produced better returns, the research found.
John Mancini, president of AIIM, comments, “For many organizations, poorly managed and out of control information represents a huge potential source of bottom-line savings in this tight economy—if only organizations would take this cost saving seriously. Controlled content can be fed into business processes to speed them up, cut down travel via project collaboration, and form a knowledge base for the business. Uncontrolled content represents a lost opportunity—and a major compliance risk.”
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The survey also found that spending on business process management (BPM) and workflow was likely to grow strongly in 2009, with enterprise search, email management, document management, and records management all set to show positive growth.
The full report in the AIIM Industry Watch series, State of the ECM Industry – who’s achieved it, how are they doing it and is it working for them?, can be downloaded free at www.aiim.org/stateofecm2009.
