In Brief

By Staff -- Manufacturing Business Technology, 11/1/2003 12:00:00 AM

MAPICS earns call-center honors

Enterprise vendor MAPICS recently received a No. 1 ranking in call-center evaluations from Primus Knowledge Solutions. MAPICS says it has embraced the benefits of Primus' knowledge management solutions by incorporating them into MAPICS' "E:info" initiative for transforming data into knowledge and then sharing that knowledge with 800 employees, hundreds of business partners, and thousands of customer worldwide. Being able to control who sees what information is how Primus software plays a pivotal role in MAPICS enterprisewide knowledge sharing.

"As a global organization, MAPICS' is well-positioned to manage customer expectations because of its ability to efficiently capture, reuse, and share complex technical support knowledge via customer care specialists and Web self-service," says Michael Brochu, president and CEO of Primus. "MAPICS has proven it has the support structure in place to deliver exemplary customer service."

Talkback

We would love your feedback!

Post a comment

» View All Talkback Threads

Related Content

• Topics
• Author

Communicate this: Knowledge-based solution solves IT helpdesk incidents “in one call”

04/10/2009

Microsoft partner says "Axapta's just right" for verticals customization

09/16/2009

MAPICS and that post-acquisition bounce

07/01/2004

Accelerating improvement: A fully integrated ERP suite inspires strategic thinking

10/14/2008

Infor buys MAPICS; SAP acquires TomorrowNow

03/01/2005

Also by this author

• Cyber security for industrial assets

• Companies falling short on environmental impact reductions

• Invensys Operations Management selects PAS Integrity Software for project delivery

• Survey: Manufacturing likely to lag while economy improves

• Software: Making sure the price is right

>>MORE

Sponsored Links

• Resource Center
• Browse Categories
• Browse Companies

Featured Company

• Honeywell

  

  Honeywell Process Solutions is a division of Honeywell Automation and Control Solutions (ACS) and has been a pioneer in automation control for more than 30 years. Honeywell Process Solutions serves several industries, including refining, oil and... more

---

Most Recent Resources

• The Discovery for Manufacturing Suite
• FICO™ Xpress Optimization Suite Schedules Big Profits For Clients
• Strategic Pricing: Three Steps to Higher Profit Margins
• Driving Innovation Through Lean Product Development Practices
• Demand Planning Maturity Model Strategies for Demand-Driven...