In Brief
By Staff -- Manufacturing Business Technology, 11/1/2003 12:00:00 AM
MAPICS earns call-center honors
Enterprise vendor MAPICS recently received a No. 1 ranking in call-center evaluations from Primus Knowledge Solutions. MAPICS says it has embraced the benefits of Primus' knowledge management solutions by incorporating them into MAPICS' "E:info" initiative for transforming data into knowledge and then sharing that knowledge with 800 employees, hundreds of business partners, and thousands of customer worldwide. Being able to control who sees what information is how Primus software plays a pivotal role in MAPICS enterprisewide knowledge sharing.
"As a global organization, MAPICS' is well-positioned to manage customer expectations because of its ability to efficiently capture, reuse, and share complex technical support knowledge via customer care specialists and Web self-service," says Michael Brochu, president and CEO of Primus. "MAPICS has proven it has the support structure in place to deliver exemplary customer service."
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