Genpact and Axeda serve up remote service management on demand
By Manufacturing Business Technology Staff -- Manufacturing Business Technology, 11/3/2008 10:53:00 AM
A new partnership seeks to deliver end-to-end remote service management capabilities, allowing clients to choose Genpact Service Management Processes along with Axeda ServiceLink remote management software for a Service On-Demand model capable of lowering current service management costs by up to 30 percent.
Clients will gain from Genpact's global reach in extended aftermarket service offerings like field engineer & parts dispatch, service billing & collections, managing key service metrics and analyzing the net promoter score of service operations.
Commenting on the partnership, Axeda President & CEO Dale Calder says, "Genpact and Axeda have each led fundamental transformations in their own industries. With this partnership, Axeda will bring its proven remote service solution to Genpact's expertise in remote process management. By combining our unique strengths, we will meet the demands of global clients."
