Epicor's Borg touts suites as key to responsiveness
By Staff -- Manufacturing Business Technology, 1/1/2004 7:00:00 AM
Rick Borg is executive VP and general manager of the Manufacturing Solutions Group at enterprise suite vendor Epicor Software. Borg joined Epicor as part of the DataWorks merger in 1998.
MSI: Over the last 20 years, what have been some of the biggest shifts in manufacturing, and to what extent were they enabled by technology?
Borg: We've seen a growing emphasis on the processes that guide how companies deliver goods and services, as we've shifted from a product-based economy to a service-based economy. In the 1980s, American industry first began to experience fierce competition as a result of globalization. This forced U.S. manufacturing to streamline operations and reduce costs, ushering in the rise of lean manufacturing, and new quality initiatives.
Additionally, we've seen a shift in manufacturing from a make-to-stock to a make-to-order model. The past 20 years also have given rise to the outsourcing movement.
The emergence of the global manufacturing industry can be attributed in part to the advent of the Internet, as well as the maturation of the logistics and transportation industry. To help manufacturers meet the challenges of recent years—including slower growth, lower margins and cyclical demand—there have emerged integrated, single-vendor authored enterprise suites. Also, to fully understand the demands that today's customers place on a manufacturer, it's imperative that these solutions be capable of tracking the entire customer relationship.
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