Manufacturing Business Technology - May 1, 2008
Cover Story
Untethered efficiencies:
The two critical information flows in field service pertain to getting technicians out to customer sites quickly, and getting timely reports back from the field. At Toshiba America Medical Systems, a CRM system paired with an earlier generation of mobile technology—namely pagers and cell phones—was effective for the first part of that equation: rapid response.
- Columnists
- Back Talk
- Sidney Hill, Jr.: Seeing manufacturing as a business process
- In Perspective
- Julie Fraser: Strategic applications shift from enterprise to industry networks
- Ed Miller: Manufacturers leverage the expanding footprint of PLM
- Up Front
- Kevin Parker: A quick look at the varieties of intelligence needed for goods making
- Computing Infrastructure
- Find a good fit
- NetFlow-infused systems watch for trending, traffic patterns, network abnormalities
- Nalco masters data governance with quality management tool
- SOA pinpoints links between services and business processes
- Automotive SOA exchanges live information between plant floor, enterprise solutions
- Enterprise/Supply Chain
- Lean sourcing: Automotive supplier develops protocol for cutting procurement costs
- Good deal: Web-based marketplace takes back, serves up surplus equipment and parts
- Supply chain execution proves a rich niche for best-of-breed solutions
- Metal finisher enjoys real-time costs picture from ERP for the order-driven business
- Plant Operations
- Product Engineering
- Business intelligence solution presents customer data without delay
- Next-generation PLM: Avoid being a casualty in vendors' fight for market supremacy
- Fashionistas say they know as much about innovation—and outsourcing—as the others
- Bold changes ahead: Electronics manufacturing rethinks the supply chain; the time is now to review your long-term strategies.
- Supplement
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