Manufacturing Business Technology - September 01, 2004

The vaunted goal of a "single face to the customer" can be overplayed, in the view of Craig Flower, if, in gaining that, you lose the flexibility to deal with customers how they want to be dealt with. Flower should know. As VP and group information officer of Hewlett-Packard's eBusiness, Customer & Sales Operations (ECO) group, he is deeply involved in its integrated e-Busin...

• Columnists
• Up Front
• The politics of productivity redux

• Corporate Project
• The aftermath of mergers & acquisitions
• Automotive Report
• Chrysler Group most improved automaker
• Bad Data
• Process discipline is the recommended cure for inferior data
• Globalization Hurts
• Concerns voiced over China textile threat
• Here to There
• Logistics costs rise with heightened security
• In Brief
• In brief
• Living the Paradox
• Customer collaboration without fear
• Merger Fallout
• AGCO experiences JDE acquisition firsthand
• Productivity Rules
• Manufacturing executives have IT confidence
• The Price of Intelligence
• Standardizing on toolsets can reduce hard-dollar information costs
• View from Washington
• MEP restructuring proposed

• Departments
• Hot Bytes
• Companies expand in more ways than one
• IT By the Numbers
• Workforce growth tied to specific skills
• Solutions Spotlight
• Solutions Spotlight
• The Politics of Productivity
• The fascinating Far East

• Information Technology
• The "other" use of RFID
• Business Intelligence
• BI tool converts into business process engine
• Case-In-Point
• Flexible pricing produces quick solution for CNT, possible lesson for software vendors
• Content Management
• Are the right people maintaining your Web site?
• In Brief
• In brief
• Look Before Leaping
• Three IT outsourcing models, none complete
• Only a Click Away
• Mobile maintenance gets boost from new architectures
• PLM Application Hosting
• Flexibility may trump security fears

• Operations
• Scorecards, dashboards are two different things
• Case-In-Point
• Integration, not functionality, of maintenance system matters most
• Content-Specific Search Engines
• But we love Google!
• Procurement Strategies
• Components purchasing meets risk management

• Special Report
• Lean/MES
• Lean layers leveraged
• Vendors address line design, visual instructions for lean
• To drive sustainable quality improvement, lean embraces Six Sigma
• Remade MESA holds annual conference
• Brooks sees lean, TPM as MES opportunities
• ERP vendors tout simpler, hybrid approaches
• PeopleSoft injects JCIT-based lean into EnterpriseOne

• Views From the Front
• Correction:
• Corporate
• Outsourcing isn't just for Fortune 1000
• Creativity and Integration
• SAP aims at early stage product definition with composite app
• Implementations
• Up and running
• In Brief
• In brief
• Information Technology
• New industry group hopes to reduce failed projects
• Operations
• Feds look to greater use of enterprise systems
• Prevailing on Washington
• Senators get competitiveness primer from software execs
• Service-Oriented Architecture
• Oracle acquires Collaxa, jumping on bandwagon
• Who Do You Trust?
• The many faces of corporate governance