Manufacturing Business Technology - October 1, 2002

When a printing facility complained about problems with the paper produced by the mill that Coleman Easterly worked for, it was Easterly's responsibility, as a technical sales representative, to research product data and determine the scope of the problem. "In those days, all of the data was trapped on paper, so it was a huge task to assemble it into information for making decisions," says East...

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• Special Report
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