Manufacturing Business Technology - August 1, 2002

When Molex, the $2.4-billion maker of connector systems, went shopping for a customer relationship management (CRM) system to help it home in on sales opportunities and work more closely with customers needing its highly engineered products, it all came down to two vendors. Both vendors' systems had the needed functionality, and both were comparable when it came to price.

• Columnists
• Back Talk
• The gnashing of teeth
• Issue Analysis
• Source smart: the need for supplier management
• Up Front
• Folding the event management umbrella

• Departments
• News at the Front
• Assess pains, then target gains
• Are we talking about SAP?
• In brief
• Pelion automates lean flow processes
• TSC deploys Oracle 11i at Galgon
• What's in a name?

• Features
• Deliver
• Smarter about customers
• Make
• The next wave of ROI
• Plan
• The suite battle
• Source
• Supply-side smoothness